Pricing
Why We Charge Per Company, Not Per Agent
Per-agent pricing sounds reasonable until your team grows. Here is why flat pricing aligns better with how IT operations actually work.
Change Management
How to Set Up a Change Advisory Board
A practical guide to setting up a CAB proportionate to your team's size. What to include in a change request, who should be involved, and how to keep it lightweight.
ITSM Strategy
Self-Hosted vs Cloud ITSM — What Nobody Tells You
The honest comparison. Data sovereignty, pricing surprises at renewal, outage risk, and the real cost of vendor lock-in.
ITSM Strategy
ITSM for Small IT Teams
ITSM isn't just for enterprise. How small IT teams can implement practical service management without complexity or per-agent costs.
Comparison
Freshdesk vs Jira Service Management vs OperonITSM
An honest comparison of three ITSM platforms — pricing, features, self-hosted options and who each tool is best suited for.