Legal

End User Licence Agreement

The terms governing your use of OperonITSM.

End User Licence Agreement

Version 1.0  ·  Effective date: 17 May 2026  ·  OperonITSM  ·  hello@operonitsm.co.uk
Please read this agreement carefully before installing or using OperonITSM. By ticking the acceptance checkbox in the installer, downloading the software, or using it in any way, you confirm that you have read, understood and agree to be bound by the terms of this agreement on behalf of yourself and the organisation you represent. If you do not agree, do not install or use the software.

1. Definitions

In this agreement the following terms have the meanings set out below:

  • "Licensor" means OperonITSM, the owner and developer of the software.
  • "Licensee" / "you" means the individual or organisation that has purchased a licence and accepted these terms.
  • "Software" means the OperonITSM application, including all PHP source files, JavaScript files, stylesheets, SQL schema files, documentation and any updates provided under this agreement.
  • "Licence" means the annual subscription licence purchased via the Licensor's website.
  • "Permitted Domain" means the server domain specified at the time the licence was generated.
  • "Authorised Users" means employees, contractors and members of the Licensee's organisation who are permitted to access the Software.

2. Grant of Licence

Subject to the Licensee's compliance with these terms and payment of the applicable annual licence fee, the Licensor grants the Licensee a limited, non-exclusive, non-transferable, revocable licence to:

  • Install and operate the Software on a single server or hosting environment controlled by the Licensee;
  • Allow Authorised Users within the Licensee's organisation to access and use the Software for the Licensee's internal business operations;
  • Make one (1) backup copy of the Software solely for disaster recovery purposes.

This licence is for internal use only. The Software is not licensed for use as a managed service, hosted offering, or platform made available to third parties without the Licensor's prior written consent.

3. Licence Restrictions

The Licensee must not, and must not permit any third party to:

  • Copy, reproduce or distribute the Software to any third party;
  • Sell, resell, sublicence, rent, lease or lend the Software or any part of it;
  • Remove, alter or obscure any copyright notices, branding, trade marks or licence validation mechanisms within the Software;
  • Use the Software to provide a service bureau, managed service or hosted service to third-party customers without a separate written agreement with the Licensor;
  • Attempt to circumvent, disable or tamper with the licence validation system;
  • Use the Software in any way that violates applicable law or regulation;
  • Transfer this licence to any other individual or organisation without the Licensor's prior written consent.

4. Annual Subscription and Renewal

The Licence is granted on an annual basis. The annual licence fee is payable in advance. The Licence period commences on the date of purchase and expires twelve (12) months thereafter.

Upon expiry:

  • The Software will display a prominent expiry notice to administrative users;
  • Following a grace period of fourteen (14) days after expiry, the ability to create new records within the Software will be suspended;
  • Existing data will remain accessible and readable at all times — the Licensor will never cause the Software to destroy or encrypt the Licensee's data;
  • Full functionality is restored immediately upon renewal.

The Licensee may cancel the annual subscription at any time. No refunds are issued for the remainder of a licence period following cancellation, except at the Licensor's sole discretion.

5. Intellectual Property

The Software, including all source code, design, documentation and trade marks, is and remains the exclusive intellectual property of the Licensor. This agreement does not transfer any ownership rights in the Software to the Licensee.

The Licensee acknowledges that the Software contains proprietary and confidential information. The Licensee shall take reasonable steps to protect the confidentiality of the Software and shall not disclose the source code to any third party.

Any feedback, suggestions or ideas provided by the Licensee regarding the Software may be used by the Licensor freely and without obligation.

Where the Licensee modifies the Software, such modifications are made entirely at the Licensee's own risk. The Licensor accepts no liability for any issues, data loss, security vulnerabilities or failures arising from modified versions of the Software. Support obligations under this agreement apply only to the Software as originally supplied.

6. Data and Privacy

The Software is self-hosted entirely on the Licensee's own infrastructure. The Licensor does not have access to, collect, process or store any data entered into the Software by the Licensee or its Authorised Users.

The Licensee is solely responsible for:

  • The security and integrity of their server environment;
  • Compliance with applicable data protection legislation including, where relevant, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018;
  • Taking regular backups of their database and uploaded files;
  • Ensuring appropriate access controls are in place for Authorised Users.

7. Support

The Licensor will use reasonable endeavours to provide email support to the Licensee during the active licence period. Support covers installation assistance, configuration questions and bug reports relating to the Software.

Support does not cover:

  • Modifications made by the Licensee — if you alter the source code and an issue arises, we cannot guarantee support for that issue. We strongly recommend retaining an unmodified copy of the Software before making any changes;
  • Server administration, hosting configuration or third-party software;
  • Data recovery resulting from the Licensee's failure to maintain adequate backups.

Support is provided on a reasonable-endeavours basis. The Licensor does not guarantee response times or resolution times. Support is available via support@operonitsm.co.uk.

8. Updates and New Versions

During an active licence period, the Licensor will make available all updates — including bug fixes, security patches and new features — at no additional charge. All releases are included within the annual subscription.

The Licensor is not obligated to provide any specific update, feature or roadmap item within any particular timeframe.

9. Disclaimer of Warranties

The Software is provided "as is" without warranty of any kind. To the fullest extent permitted by applicable law, the Licensor expressly disclaims all warranties, whether express, implied, statutory or otherwise, including without limitation:

  • Any implied warranty of merchantability, fitness for a particular purpose or non-infringement;
  • Any warranty that the Software will meet the Licensee's requirements or operate without interruption or error;
  • Any warranty regarding the accuracy or completeness of the Software's output.

The Licensee acknowledges that they are solely responsible for determining whether the Software is suitable for their purposes before purchasing.

10. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall the Licensor be liable for any:

  • Loss of profits, revenue, data or business opportunities;
  • Business interruption or system downtime;
  • Data breaches, security incidents or unauthorised access to the Licensee's systems;
  • Indirect, incidental, consequential, special or punitive damages of any kind;

arising out of or in connection with the Software or this agreement, even if the Licensor has been advised of the possibility of such damages.

The Licensor's total aggregate liability to the Licensee under or in connection with this agreement shall not exceed the amount paid by the Licensee in the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnity

The Licensee agrees to indemnify, defend and hold harmless the Licensor from and against any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from:

  • The Licensee's use or misuse of the Software;
  • Any breach of this agreement by the Licensee;
  • Any violation of applicable law or third-party rights by the Licensee.

12. Termination

This agreement and the Licence granted hereunder will terminate automatically and without notice if the Licensee:

  • Fails to pay the annual licence fee;
  • Breaches any material term of this agreement and fails to remedy the breach within fourteen (14) days of written notice from the Licensor;
  • Becomes insolvent, enters administration or ceases to trade.

Upon termination, the Licensee must immediately cease all use of the Software and permanently delete all copies from their systems. The Licensor may verify compliance upon reasonable notice.

Clauses 5, 9, 10, 11 and 13 survive termination of this agreement.

13. Governing Law and Jurisdiction

This agreement is governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General

  • Entire agreement: This agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior representations, discussions and agreements.
  • Amendments: The Licensor may update these terms from time to time. Continued use of the Software following notice of updated terms constitutes acceptance. Material changes will be communicated by email to the registered licence contact.
  • Severability: If any provision of this agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Failure by the Licensor to enforce any right under this agreement does not constitute a waiver of that right.
  • No partnership: Nothing in this agreement creates a partnership, joint venture, agency or employment relationship between the parties.

15. Contact

For questions about this agreement, licensing or support:

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