Your entire IT operations stack — Help Desk, Projects, Changes, Problems, Assets and Service Catalogue — self-hosted, one flat annual fee for your whole organisation.
Operon ITSM is the all-in-one service management platform built for teams who need real capability without real enterprise cost. Helpdesk, Project Management, and Change Management in a single, coherent system — deployed in hours, not months, with no consultants required.
One payment. Unlimited users. Everything included.
Unified IT Operations tools were designed around enterprise budgets. Operon was designed around yours.
£1,000 per year, regardless of team size. No per-agent tiers, no storage charges, no module add-ons. Cancel anytime.
No implementation partner. No discovery workshops. No six-month rollout plan. Operon is self-serve and ready to use from day one.
Add every technician, manager, and end user your team needs. Your headcount is not our revenue model.
Helpdesk, Projects, and Change Management share one data model. No duplicate records, no integration tax, no switching between tools.
Every screen, workflow, and report exists because real operations teams use it. No hidden menus filled with features you'll never touch.
Reporting, API access, onboarding support, and audit logging are all included. The price you see is the price you pay.
One platform, one price. Help Desk, Projects, Change Management, Problem Management, Systems Inventory, and Service Catalogue — all sharing a single data model.
A clean, modern ticket management system your team will actually want to use. Faster resolution, clearer communication, happier users.
Plan and track projects without leaving the platform. Link work directly to tickets and changes for end-to-end visibility.
Structured, auditable change processes that keep your environment stable and your stakeholders informed — without the paperwork overhead.
Track root causes, link related tickets, and prevent incidents from recurring. Turns reactive firefighting into structured resolution.
A living register of your infrastructure — hosts, assets, and locations — accessible from anywhere in the platform.
Give users the tools to help themselves — structured request forms and a searchable knowledge base that reduces repeat tickets.
If you're running a lean operation and need proper tools without a five-figure contract, Operon was built for you.
50–500 staff organisations
Lightweight ITSM without the bloat
More capability, less budget
Doing more with less
Public sector, lean teams
Building ops that scale
Enterprise tools create licence hoarding. IT buys 10 seats, then HR wants a helpdesk, the workshop wants change management — finance sees the cost of adding 20 more agents and says no. Those teams go back to Outlook inboxes and spreadsheets. OperonITSM's flat £1,000/year covers every team in the business, unlimited people. No counting seats, no asking finance every time you onboard a new coordinator.
Enterprise tools bill you for every seat, every month, forever. We charge one flat annual fee — no matter how your team grows.
Enterprise platforms are built to justify enterprise contracts. Operon ships only what lean operations teams actually use — and nothing else.
Self-hosted and self-serve. Configure your environment in hours, not quarters. Your first ticket can be raised on day one.
One payment covers everything — reporting, API access, onboarding, and support. Your finance team will thank you.
| Unified IT Operations | Operon | |
|---|---|---|
| Total cost | £5,000–£50,000+ | £1,000/year |
| Pricing model | Per agent/month | Unlimited users |
| Deployment | Months + consultants | Hours, self-serve |
| Modules | Sold separately | All included |
| Complexity | Requires training | Intuitive by design |
| Hidden costs | Storage, API, reports | Everything included |
No tiers. No per-agent fees. No surprises. One annual subscription that gives your whole team everything they need.
Annual subscription. Cancel anytime. Full feature access from day one.
OperonITSM is a self-hosted operations platform with six modules in one system — Help Desk, Projects, Changes, Problems, Assets and Service Catalogue. Built for any team. Runs on your own server, inside your network. No cloud, no per-seat fees.
Get in touch
Whether you have a question before buying, need help getting set up, or just want to say hello — reach out any time.