Commonly searched as: Freshdesk alternative · Jira Service Management alternative · Zendesk alternative · ServiceNow alternative for SMEs · ManageEngine alternative
Growth Plan
All Modules Included
Standard Plan
Suite Team
What 10, 25 and 50 agents actually costs you
Per-agent pricing looks reasonable on a slide. Here's what it looks like on an invoice.
£44/agent/month
Prices exclude additional modules. Problem Management, Change Management and Project Management require the Enterprise plan at £79/agent/month.
£1,000 flat - all modules
All eight modules included: Help Desk, Problem Management, PIR, Change Management, Project Management, Systems / CMDB, Knowledge Base and Service Catalogue. No per-agent fees. No add-ons. One price.
£17.65 / agent / month
Project Management (Jira Software) and Change Management are separate products at additional cost. Prices require Atlassian Cloud subscription.
What you actually get
Most of these features cost extra on the other platforms — or aren't available at all.
| Feature | OperonITSM | Freshdesk Growth | Jira SM Standard | Zendesk Suite | Spiceworks |
|---|---|---|---|---|---|
| Pricing | |||||
| Pricing model | Flat annual fee | Per agent / month | Per agent / month | ✗Per agent/month £55/agent | ✓Free, ad-supported |
| Cost for 10 agents / year | £1,000 | £5,280 | £2,118 | £6,600 | Free |
| Cost for 25 agents / year | £1,000 | £13,200 | £5,295 | £16,500 | Free |
| Cost for 50 agents / year | £1,000 | £26,400 | £10,590 | £33,000 | Free |
| Unlimited agents | ✓ | ✗ | ✗ | ✗ | ✗ |
| Self-hosted option | ✓ | ✗ | ✗ | ✗ | ✗ |
| No vendor lock-in | ✓ | ✗ | ✗ | ✗ | ✗ |
| Help Desk | |||||
| Ticket management | ✓ | ✓ | ✓ | ✓ | ✓ |
| SLA policies with business hours | ✓ | ✓ | PartialPremium plan only | ✓ | Basic only |
| Email-to-ticket intake | ✓ | ✓ | ✓ | ✓ | ✓ |
| CSAT surveys | ✓ | ✓ | ✗ | ✓ | ✗ |
| Canned responses | ✓ | ✓ | Partial | ✓ | ✗ |
| Auto-assignment rules | ✓ | ✓ | ✓ | ✓ | Basic only |
| Problem Management | ✓ | Enterprise only£79/agent/month | Premium only | Add-on only | ✗ |
| Service catalogue | ✓ | ✓ | ✓ | ✓ | ✗ |
| Three-tab queue (My/Team/All) | ✓ | ✓ | Views only | ✓ | Views only |
| Bulk ticket actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| File attachments | ✓ | ✓ | ✓ | ✓ | ✓ |
| Change Management | |||||
| Change request workflows | ✓ | Enterprise only£79/agent/month | ✓ | Add-on | ✗ |
| CAB multi-approver workflows | ✓ | ✗ | Premium only | ✗ | ✗ |
| Change calendar | ✓ | ✗ | ✓ | ✗ | ✗ |
| Risk and impact documentation | ✓ | Enterprise only | ✓ | ✗ | ✗ |
| Rollback planning | ✓ | ✗ | Manual only | ✗ | ✗ |
| Project Management | |||||
| Project tracking | ✓ | ✗Separate product | Jira SoftwareSeparate licence | ✗ | ✗ |
| Gantt charts | ✓ | ✗ | Premium add-on | ✗ | ✗ |
| RAG status reporting | ✓ | ✗ | ✗ | ✗ | ✗ |
| Project approval workflows | ✓ | ✗ | Jira Software | ✗ | ✗ |
| Linked to change requests | ✓ | ✗ | Complex setup | ✗ | ✗ |
| Infrastructure & Control | |||||
| Self-hosted deployment | ✓ | ✗ | ✗ | ✗ | ✗ |
| Your server, your data | ✓ | ✗ | ✗ | ✗ | ✗ |
| AD / LDAP authentication | ✓ | Enterprise only | ✓ | Add-on | ✗ |
| Microsoft Teams integration | ✓ | ✓ | ✓ | ✓ | ✗ |
| Full audit log | ✓ | ✓ | ✓ | ✓ | Basic |
| No internet dependency | ✓ | ✗ | ✗ | ✗ | ✗Cloud only |
| GDPR - data stays on your premises | ✓ | Cloud only | Cloud only | Cloud only | Cloud only |