Your entire IT operations stack - Help Desk, Change Management, Projects, Problem Management, PIR, Knowledge Base, CMDB and Service Catalogue - self-hosted, one flat annual fee for your whole organisation.
Operon ITSM is the all-in-one service management platform built for teams who need real capability without real enterprise cost. Help Desk, Problem Management, PIR, Change Management, Projects, CMDB, Knowledge Base and Service Catalogue in a single, coherent system - deployed in hours, not months, with no consultants required.
One payment. Unlimited users. Everything included.
Unified IT Operations tools were designed around enterprise budgets. Operon was designed around yours.
£1,000 per year, regardless of team size. No per-agent tiers, no storage charges, no module add-ons. Cancel anytime.
No implementation partner. No discovery workshops. No six-month rollout plan. Operon is self-serve and ready to use from day one.
Add every technician, manager, and end user your team needs. Your headcount is not our revenue model.
Helpdesk, Projects, and Change Management share one data model. No duplicate records, no integration tax, no switching between tools.
Every screen, workflow, and report exists because real operations teams use it. No hidden menus filled with features you'll never touch.
Reporting, API access, onboarding support, and audit logging are all included. The price you see is the price you pay.
One platform, one price. Eight modules sharing a single data model — no integrations, no duplicate records, no switching between tools.
A full ITIL-aligned service desk built for real IT teams. Raise Incidents and Requests with separate SLA policies per type.
Link related incidents, identify root causes, and prevent recurrence. Turns reactive firefighting into structured resolution.
Full ITIL PIR workflow following Major Incidents. Structured, auditable, and auto-triggered so nothing falls through the cracks.
Full CAB workflow with approval tracking, freeze periods, and a change calendar. Keeps your environment stable without the paperwork overhead.
Lightweight IT project tracking without leaving the platform. Link work directly to tickets and changes for end-to-end visibility.
A living register of your infrastructure — assets, CIs, and their relationships — accessible from anywhere in the platform.
An internal KB for agents and a public-facing self-service library that reduces repeat tickets and gives users answers instantly.
Guide users to raise the right type of request every time — shown on the guest portal and self-service form.
If you're running a lean operation and need proper tools without a five-figure contract, Operon was built for you.
Internal Operations Teams
50–500 staff organisations
MSPs
Lightweight ITSM without the bloat
Schools & Academies
More capability, less budget
Charities
Doing more with less
Small Councils
Public sector, lean teams
Startups
Building ops that scale
One price for the whole organisation - not just IT
Enterprise tools create licence hoarding. IT buys 10 seats, then HR wants a helpdesk, the workshop wants change management - finance sees the cost of adding 20 more agents and says no. Those teams go back to Outlook inboxes and spreadsheets. OperonITSM's flat £1,000/year covers every team in the business, unlimited people. No counting seats, no asking finance every time you onboard a new coordinator.
No per-agent pricing
Enterprise tools bill you for every seat, every month, forever. We charge one flat annual fee - no matter how your team grows.
No feature bloat
Enterprise platforms are built to justify enterprise contracts. Operon ships only what lean operations teams actually use - and nothing else.
No implementation project
Self-hosted and self-serve. Configure your environment in hours, not quarters. Your first ticket can be raised on day one.
No hidden costs
One payment covers everything - reporting, API access, onboarding, and support. Your finance team will thank you.
| Enterprise Alternatives | Operon | |
|---|---|---|
| Total cost | £5,000–£50,000+ | £1,000/year |
| Pricing model | Per agent/month | Unlimited users |
| Deployment | Months + consultants | Hours, self-serve |
| Modules | Sold separately | All included |
| Complexity | Requires training | Intuitive by design |
| Hidden costs | Storage, API, reports | Everything included |
No tiers. No per-agent fees. No surprises. One annual subscription that gives your whole team everything they need.
Annual subscription. Cancel anytime. Full feature access from day one.
OperonITSM is a self-hosted operations platform with eight modules in one system - Help Desk, Problem Management, Post-Incident Review, Change Management, Projects, CMDB, Knowledge Base and Service Catalogue. Built for any team. Runs on your own server, inside your network. No cloud, no per-seat fees.
Subscribe - £1,000/yearGet in touch
Whether you have a question before buying, need help getting set up, or just want to say hello - reach out any time.
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